Return and Refund Policy

Refund and Return Policy

At GlowFlashCo, we want you to be completely satisfied with your purchase. We offer a 30-day return policy from the date your package is delivered.

Return Summary

  • Return Window: 30 calendar days from confirmed delivery.

  • Condition: Unused, undamaged, with original tags and packaging intact.

  • Return Shipping Costs: Free for defective/damaged items; customer pays for change of mind.

  • Restocking Fee: $0 (No restocking fee).

  • Refund Timeframe: 3–7 business days to your original payment method after approval.

1. How to Initiate a Return

To request a return, email us at gateways@glowflashco.com with your Order Number and photos/reason for return. Once authorized, send your return parcel to our designated return address below:

Authorized Return Address: GlowFlashCo (Attn: Đặng Ái Nhi) Phu Hiep, Tay Phu, Tay Son, Binh Dinh, Vietnam Phone: 0898127785

2. Order Cancellations & Modifications You may request an order change or cancellation within 24 hours of placing your order with no cancellation fee ($0) by emailing gateways@glowflashco.com.