Privacy policy

Privacy Policy

Last updated: August 24, 2026

GlowFlashCo (operated by Đặng Ái Nhi) operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). GlowFlashCo is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information depending on how you interact with the Services:

 

  • Contact details: Name, billing address, shipping address, phone number, and email address.

  • Financial information: Payment card details, form of payment, payment confirmations, and transaction history. Payments are processed securely through our authorized payment providers; we do not store full payment card numbers on our servers.

  • Account information: Username, password, preferences, and account settings.

  • Transaction information: Items viewed, items added to cart or wishlist, purchased products, returns, cancellations, and order records.

  • Communications: Information provided when contacting customer support or submitting inquiries.

  • Device & Usage information: IP address, browser type, device information, operating system, time zone, and browsing interactions collected via cookies and tracking technologies.

2. Personal Information Sources

We collect personal information from the following sources:

  • Directly from you when you create an account, place an order, or contact us.

  • Automatically through cookies and tracking tools when you navigate our website.

  • From trusted service providers and partners supporting order fulfillment, payment gateways, and technical analytics.

3. How We Use Your Personal Information

We use your personal information for clear and legitimate business purposes:

  • Fulfilling Orders: To process transactions, manage accounts, arrange shipping, handle returns/exchanges, and send order notifications.

  • Customer Support: To communicate with you and respond to inquiries within our 24-hour response standard.

  • Security & Fraud Prevention: To verify transactions, protect against fraudulent activity, and ensure website security.

  • Marketing: To deliver relevant promotional communications where permitted by law (you can opt out at any time).

  • Legal Compliance: To comply with applicable laws, regulations, and tax reporting requirements.

4. How We Disclose Personal Information

We do not sell, rent, or trade your personal information. We may disclose personal data to third parties only as necessary to operate our business:

  • Service Providers: Shopify, payment processors, delivery couriers (e.g., USPS, UPS, FedEx), IT support, and analytics services.

  • Corporate & Legal Obligations: To comply with valid legal processes, protect our legal rights, or in connection with a corporate transaction.

5. Relationship with Shopify

Our store is hosted on Shopify Inc. Shopify collects and processes data necessary to provide platform infrastructure and enhanced checkout features. For more details on Shopify’s privacy handling, visit the Shopify Consumer Privacy Policy (https://privacy.shopify.com/en).

6. Data Security and Retention

We employ appropriate organizational and technical safeguards to secure your personal data. We retain transaction and personal records only as long as necessary to fulfill business purposes, maintain tax records, and comply with legal requirements.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Request access to the personal data we hold about you.

  • Request correction or updating of inaccurate data.

  • Request deletion of your personal information.

  • Opt out of marketing communications.

To exercise any of these rights, please reach out to us using the contact information below.

8. Children's Data

Our website is not intended for children under 13 years of age. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us immediately so we can remove it.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices or legal regulations. The updated version will be posted on this page with a revised "Last updated" date.

10. Contact Us

If you have questions about our privacy practices, wish to make a complaint, or want to exercise your privacy rights, please contact us:

  • Store Name: GlowFlashCo

  • Business Owner / Representative: Đặng Ái Nhi

  • Business Address: Phu Hiep, Tay Phu, Tay Son, Binh Dinh, Vietnam

  • Customer Support Email: gateways@glowflashco.com

  • Customer Support Phone: 0898127785

  • Support Hours: Available 24/7

  • Estimated Response Time: Within 24 hours